Account & privacy
Delete your Zapex account
You can request deletion of your account and associated personal data without installing or signing in to the app. Requests are handled by Zapex OÜ through [email protected].
Send a deletion request
- Email us from the address linked to your Zapex account, if available.
- Identify the email or social login used for Zapex and your public wallet address, if known.
- State that you want your account and associated personal data deleted. We will verify ownership before processing the request.
This opens an email draft. Your request is sent only when you send the email. If no email app opens, write to [email protected] with the subject “Zapex account deletion request”. We aim to respond to privacy requests within 30 days, as described in our privacy policy.
Protect your wallet access first
Account deletion does not transfer, sell, or destroy your tokens. If you use an embedded wallet, ask us to help you confirm continued access to your assets before deletion is processed. Never send a private key, recovery phrase, password, or verification code to support.
What happens to your data
Your request covers your Zapex account, profile, and associated personal data, including content and social activity linked to the account. Public blockchain addresses and transactions cannot be erased from Solana. Copies of content held by other users or external services may remain outside our control.
Some records may need to be retained for legal obligations, security, fraud prevention, or unresolved disputes. When processing your request, we explain any retention that applies, its reason, and its duration. See our privacy policy for our data handling and retention practices.